Support, safety reports and privacy requests all reach a real person. Please use the address that matches your enquiry so it is routed correctly, and write from the email or phone number associated with your Losta account where relevant.
Email us
| Enquiry | Address | Typical response |
|---|---|---|
| App help, bugs, account access, safety reports | [email protected] | 2 business days |
| Privacy and personal data requests, account deletion | [email protected] | 2 business days; statutory deadline met in all cases |
| Business, partnerships, press | [email protected] | 5 business days |
| Legal notices, law enforcement requests | [email protected] | As required by law |
Reporting a user or content
The fastest route is inside the app: open the profile, post or chat, then use the menu to Report or Block. Blocking is immediate and mutual. If you cannot use the in-app tools, email [email protected] with the user's display name, a description, and a screenshot if you have one.
If someone is in immediate danger, contact your local emergency services first. We act on reports of imminent harm as a priority.
Deleting your account
You can delete your account and data yourself, without contacting us. See Delete Your Account for the steps in the app and the alternative web request route.
Who we are
Yaokemon
Business enquiries: [email protected]
Before you write
- Include your display name and the sign-in method you used, so we can locate your account.
- For bugs, tell us the device model, OS version and app version, and what you were doing when it happened.
- Never send your password. We will never ask you for it.