1. Agreement
These Terms of Service ("Terms") form a binding agreement between you and Shenzhen Yaokemeng Technology Co., Ltd. ("we", "us") and govern your access to and use of the Losta mobile application, this website, and any related services (together, the "Service"). Our Privacy Policy and Community Guidelines form part of these Terms.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a contract to use Losta. Losta involves contact with strangers and real-time voice conversation, and is not designed or permitted for minors. We may require you to confirm your date of birth, and we may suspend or delete any account we reasonably believe belongs to a person under 18. You may not use the Service if we have previously banned you, or if you are barred from using it under the laws of your jurisdiction.
3. Your account
- You are responsible for the activity on your account and for keeping your sign-in credentials and device secure.
- Provide accurate information, and keep it current. Impersonating another person or entity is not allowed.
- Your display name and avatar must not infringe anyone's rights or misrepresent who you are.
- One account per person. Accounts are personal and may not be sold, transferred or shared.
- Notify us promptly at [email protected] if you believe your account has been compromised.
4. Licence to use the Service
We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Losta application on devices you own or control, for your own non-commercial use, subject to these Terms and to the rules of the app store you downloaded it from. We and our licensors retain all rights in the Service, including the software, design, trademarks and content we provide. You may not copy, modify, reverse engineer, distribute or create derivative works from the Service except as expressly permitted by law.
5. Your content
You keep ownership of the content you create and publish through Losta — your posts, comments, photos, messages and voice attachments ("Your Content").
To operate the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display and distribute Your Content solely for the purpose of providing and improving the Service — for example, delivering your message to its recipient or showing your post in the feed of a follower. This licence ends when you delete Your Content or your account, except where we are required to retain data (see the Privacy Policy) or where content has been shared with others who have not deleted it.
You are solely responsible for Your Content. You confirm that:
- you own it or have the rights needed to publish it;
- it does not infringe anyone's intellectual property, privacy or other rights;
- it complies with these Terms and our Community Guidelines.
We do not pre-screen content, but we may review, remove or restrict access to content that violates these Terms, and we may do so without prior notice.
6. Prohibited conduct
You must not:
- post or send content that is unlawful, sexually explicit, hateful, harassing, threatening, defamatory or that depicts or sexualises minors;
- harass, stalk, threaten or bully another user, or encourage others to do so;
- impersonate any person, or misrepresent your affiliation or your age;
- solicit money, run scams, advertise or conduct commercial activity in the Service without our written permission;
- use the Service for prostitution, human trafficking, drug sales or any other illegal purpose;
- collect other users' data, scrape the Service, or use automated means to access it;
- attempt to bypass our safety features, security measures, rate limits or age checks;
- upload malware, or interfere with the operation of the Service;
- record another user's voice without their knowledge and consent where such recording is unlawful in your jurisdiction.
7. Moderation and enforcement
We may, at our discretion and without notice, remove content, issue a warning, restrict features, suspend or permanently terminate your account, and where appropriate report your conduct to law enforcement. You can report content or a user at any time from inside the app, and you can block any user; blocking is mutual and immediate. See our Community Guidelines for how enforcement works.
Automated enforcement. To protect users, we use automated systems alongside human review. Where an account or a piece of content receives a significant number of independent reports from different users within a short period, our systems may automatically restrict that account or hide that content while our team reviews it. We aim to review every automated action within 24 hours. Automated restrictions are always reversible: if our review finds no violation, we will restore the account or content. You can appeal any enforcement decision — see Community Guidelines.
Suspension periods. A suspension may be temporary (for a stated period, shown to you when you attempt to sign in) or permanent. A temporary suspension ends automatically when the stated period expires. A permanent ban is reserved for severe or repeated violations. We may also remove your access to purchased virtual items where your account is terminated for a breach of these Terms.
Profile images and background images. Some visual content on your profile — such as your cover image — is reviewed before it becomes visible to other users. While such content is pending review it is visible only to you; if it is not approved, it will be reverted to the default image.
8. Virtual items and in-app purchases
- Losta may offer virtual currency ("Diamonds") and virtual items, such as chat bubbles, for use inside the app.
- Virtual items and Diamonds are a limited, personal, revocable licence to use features within the Service. They are not property, they are not money, and they have no cash value.
- They cannot be redeemed for cash, transferred, resold, traded or exchanged outside the Service, except where required by law.
- Purchases are processed by the app store you downloaded Losta from (Apple App Store or Google Play) and are subject to that store's terms. Your right to a refund for a purchase is governed by that store's policy and by applicable consumer law; we cannot issue refunds directly for store transactions.
- We may change or discontinue virtual items, and we may adjust the balance required for them. We will not remove Diamonds you have paid for without giving you notice and a reasonable opportunity to use them, except where an account is terminated for a violation of these Terms or where required by law.
9. Third-party services
The Service relies on third-party infrastructure, including Supabase, Google (Firebase) and Agora, and is distributed through the Apple App Store and Google Play. Your use of those services may be subject to their own terms. We are not responsible for third-party services we do not control.
10. Availability and changes to the Service
We aim to keep Losta running, but we do not guarantee uninterrupted or error-free availability. We may modify, suspend or discontinue features, and we may impose reasonable limits on use, for example to protect the Service or other users. Where a change materially affects you, we will give reasonable notice in the app.
11. Termination
You may stop using Losta and delete your account at any time — see Account Deletion. We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we discontinue the Service. On termination, the licence granted to you in section 4 ends immediately. Sections that by their nature should survive termination — including content licences already granted to other users, virtual item terms, disclaimers, limitation of liability and governing law — will continue to apply.
12. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant the conduct of any user, the accuracy of content posted by users, or that you will find a match or form any relationship. You are responsible for your interactions with other users, online and offline.
13. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits, goodwill or reputation, arising from your use of the Service. Our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) USD 50. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or for fraud.
14. Indemnity
You agree to indemnify and hold harmless Shenzhen Yaokemeng Technology Co., Ltd. and its officers, directors and employees from any claim, loss or expense (including reasonable legal fees) arising from Your Content, your use of the Service, or your breach of these Terms.
15. Changes to these Terms
We may update these Terms from time to time. We will change the "Last updated" date above and, for material changes, notify you in the app before the change takes effect. If you do not agree with an update, you should stop using the Service and delete your account. Continuing to use Losta after the effective date means you accept the revised Terms.
16. Governing law and disputes
These Terms are governed by the laws of the People's Republic of China, without regard to conflict of law rules, and the courts at the Company's place of registration have jurisdiction, except that:
- if you are a consumer resident in a jurisdiction whose mandatory consumer protection law gives you the right to bring proceedings locally, you may do so; and
- if you are resident in the EEA, the UK, Switzerland or California, nothing in this section deprives you of the protection of the mandatory laws of your country of residence, including data protection law (GDPR, UK GDPR, CCPA/CPRA).
Before starting formal proceedings, please contact us at [email protected] so that we can try to resolve the issue informally.
17. Miscellaneous
If any provision of these Terms is found unenforceable, the remaining provisions stay in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. These Terms, together with the Privacy Policy and Community Guidelines, are the entire agreement between you and us regarding the Service.
18. Contact
Shenzhen Yaokemeng Technology Co., Ltd.
Support: [email protected]
Legal notices: [email protected]